Rozaine was commissioned to train the managers on Crucial Conversations and Counseling Skills prior to a significant change initiative that was going to affect many employees. The program was well received and the participants learned the skills of conducting conversations with empathy and to deliver a difficult message that can easily create insecurity and threaten the status of the individuals.
First I met Rozaine at the Postgraduate Institute of Management (PIM) as a Visiting Lecturer for one of my Human Resources modules. I was inspired for the combination of theoretical knowledge and practical approach she had on the respective subject. Then I contacted her, when our organization had the requirement for a Coacher/Facilitator on Business Psychology. I am very much pleased to work with Rozaine as her approach is very professional. She understood the training need and supported our training goal very well. Her breadth & depth of knowledge about the subject and very unique ability to understand the root causes of workplace conflicts, which hinders the workplace performance are quite commendable.
As a person who is directly involved in employee relations of the Company, I found the ‘Counselling Skills’ programme to be very helpful, as it gave me much insight in to how to handle situations, where employees need help or are in distraught state of mind. The programme touches on many areas on practical experience, and learning obtained via the role plays added much value to an individual’s learning. It has been very useful for me in improving professional and personal relationships.
Rozaine at Forte Consultancy delivered a well -rounded program on EI using different methodologies to coach our managers in the succession plan. The program was uniquely designed for Cinnamon Hotels and Resorts and addressed some of the critical situations in the role of a manager and how one could recognize and regulate individual and social emotions. The individual feedback received from the participants has been excellent and the implementation of the learning is happening at a team level.
First of all let me tell you the feedback from the session was very good. The participants left wanting more and they found the skill of giving feedback useful in their post-appraisal conversations.
The training / coaching sessions were very inspirational, energizing, bringing lots of ideas, with both substantial and more knowledge together with interesting and focused discussions and exchanges. Made me think differently about things. Thanks Rozaine, keep up the good work !!!!!
